Shipping policy
Welcome to Trendy Valley! We are committed to delivering your orders safely and as quickly as possible. Please read our shipping policy carefully before placing your order.
Shipping Within Pakistan
Trendy Valley currently delivers orders across Pakistan, subject to courier service availability in your area.
Order Processing Time
Orders are usually processed and dispatched within 1–3 working days after order confirmation.
Orders placed on weekends or public holidays may be processed on the next working day.
Estimated Delivery Time
After dispatch, estimated delivery time is:
- Major cities: 2–4 working days
- Other cities and remote areas: 3–7 working days
Delivery times may vary due to weather conditions, public holidays, courier delays, or other circumstances beyond our control.
Shipping Charges
Shipping charges will be displayed at checkout or communicated to you before your order is confirmed.
Any applicable delivery charges may vary depending on your location, order weight, and selected products.
Cash on Delivery (COD)
We offer Cash on Delivery (COD) for eligible orders and locations across Pakistan.
Customers are requested to provide a correct and complete delivery address and an active phone number. Please ensure that the correct payable amount is available at the time of delivery.
Order Tracking
Once your order has been dispatched, we will provide you with tracking information, where available.
You can use the tracking number to check the status of your shipment.
Delayed or Failed Deliveries
While we aim to deliver every order on time, delays may sometimes occur due to courier issues, weather conditions, public holidays, or other unforeseen circumstances.
If a delivery attempt is unsuccessful due to an incorrect address, unavailable recipient, or refusal to accept the parcel, additional delivery or return charges may apply.
Damaged or Incorrect Orders
If you receive a damaged or incorrect product, please contact us as soon as possible after receiving your order. We will review the issue and assist you according to our store's return and refund policy.
Contact Us
If you have any questions about your order or shipping, please contact Trendy Valley through our available customer support channels.
Thank you for shopping with Trendy Valley! We appreciate your trust and support.